Think you can make a quick buck selling your used togs at a consignment shop? Think again.On her latest visit to the secondhand store, our writer Nicole was shamed by snooty shop girls for her "unworthy" offerings. Despite being quite the fashionista, her selection was deemed below resale standards, and she left empty-handed of both cash and clothes.
Readers chimed in with similar stories of having their contributions shunned by buyers. Some even had their items turned down -- then found them on sale racks in subsequent weeks.
Donald tells of a friend who often had clothes custom-made for her. "The seamstress sews in a label that reads 'made specially for...' She had taken several pieces to a high-end vintage shop here in L.A. and was told that they weren't interested, but she could leave then as a 'donation' to a charity that collected from the store. Several weeks later, a colleague came to work with several pieces she had purchased at this store. Among the items was one of my friend's custom made dresses complete with label. She paid a visit to the shop and found several other of her items."
So what really goes on inside secondhand stores?
"They would say we buy for everyone and then tell us at the buy meetings 'don't buy urban ware – it doesn't sell,' 'don't buy plus sizes, they don't sell' and on and on it went. The only things that were acceptable to buy were clothes for anemic hipsters. The routinely told us we were lucky to work there, and for some reason people would buy into it and feel hipper than thou just because they spent the day looking through strangers' dirty laundry."
Another reader counters that resale shops are meant to cater to a particular clientele that buy only a certain look. Mariah says, "I'm sorry, but I'm having trouble following the logic in this article. This is just a case of wrong store, wrong stuff -- don't take it so hard. Find another resale shop, perhaps in a better neighborhood if your things are mostly designer and not 'hipster' chic."
Consignment shop owner Karen Quinn-Panzer says, "I would suggest taking your next batch of clothing to a smaller, single-proprietor owned consignment boutique who values each and every consignor. Most of these stores will eventually donate clothing to a worthy cause if it doesn't sell after a reasonable time period."
Or instead, says long-time thrifter Mistola, host a swap party for you and your buds: "Bring your gently used jewelry, shoes, sweaters, books, you name it -- and swap for someone else's. No hipsters, no snark and no self-confidence dragged through the mud."
Tell us! Have you had any bad experiences at secondhand shops? What do you do with your used clothing?
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Tuesday 02 March
By Darla
You are absolutely right. These resale stores reject anything but the latest fashion, only one season back, and my comment to them was "if it was that new I wouldn't be selling it." I've also had them tell me nothing sold, or they give me less than they really got. Later found out via a friend that what they do is take what they personally want (say it never sold or sold for less) and let the rest gather dust for a short time. Rarely really goes to charity - they sell or give it away but don't tell you. If you miss your pickup date by a few days, it is gone gone gone. Not worth it. I now just take it directly to the charity. At least they say thank you!
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Friday 05 March
By Ed
Sounds like you had a bad experience. Just like restaruants and other industries, there are some locations that do not do a great job. Thank goodness, in every industry there are teams and locations that are very good at what they do. In resale, there are different calibre stores. Some stores take anything you will give them and the person donating knows that and the person shopping there knows that. Other stores are extremely selective and only take nearly new - in current fashion. The consignor knows this and the shoppers depend on it. In both cases, it is meeting the needs of both. The actions of disreputable stores or disreputable employees should embitter you towards the industry as a whole. Find a store that matches the process and market for you and hopefully the experience will be much better. There are thousands of consignment stores and thrift stores (those are different). Hopefully you can find one in your area that serves you well.
Friday 05 March
By Barb
I don't know how these places survive. My 27 year old daughter has tried several times to take items to a local Plato's Closet, refining and being more particular regarding what she takes with each successive visit - they specialize in youth oriented name brand clothing, "gently used" they say. Like you stated, it seems the items they'll accept can only be about 1 year old, they want current fashion. She stated like you did that if it's THAT current, you'd still be hanging on to it! I suppose weight loss or gain must be the only reason for getting rid of rather costly items that quickly..because they only want name brand stuff. She had a few items with her at her last trip, some "club wear" tops that cost her $75 or more. They offered her $7 each for the tops. She ended up selling only 1 pair of jeans to them and is not ever returning. She said it takes too much of her time to prepare herself and her items to go there (because you're pressured to look hip when you go in and have your stuff in PERFECT shape). I agree with you that I think the staff takes the best for themselves and the rest goes on the racks. They offer you an insulting amount ofg $$ for your items and wow, what a great deal THEY get adding to their own personal wardrobes! Hmm, very sad. I posted my daughter's other experience at a local "twenty-somethings" thrift shop, basically the same thing. And her stuff is totally in current fashion. My Mom volunteered for many years at a great thrift shop that had wonderful fair policies about what they accepted, it's still very successful. So the good places are out there, we just have to search for them and then stick with those! Barb
Friday 05 March
By Arlene
Much like my experience. I agree..if the clothing is that fabulous and new....why would I want to sell it for much below it's value? Also many years ago, consigned a very nice pair of shoes to a shop in upscale LaJolla,
CA. After noting on a return visit that my shoes were nowhere to be found, I inquired about a sale. She told me with a major attitude that sometimes things just walked out of the store (shoplifting) and there was nothing she could do about it. Wow...great service. Needless to say, I stopped consigning in general. I haven't found a reasonable consignment store yet. I do MUCH better in stores that accept donations for a charitable cause.
Tuesday 02 March
By Katie
I have sold stuff to different thrift stores a couple of times. I normally only make like 30 bucks and the store sells everything for like 5 times what they pay me. And they didn't take anything at all from my friend, which made her mad. However, I will say, most of my stuff is size large and they always seem to take it, never had a problem with not taking bigger sizes.
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Friday 05 March
By Sheri
Of Course the will make 5x what they give you... that is how they stay in business!! My advice to you is be your own business person online now a days with sites such as Ebay and Craigslist you can sell just about anything you want and make what you want if not more then what any thrift store will give you!! It is very easy and you can do it from home and they will come right to your door to pick the stuff up!!! Thrift stores are great for donations of thngs you don't feel like selling or to clean house and get of of things that justs lay around collecting dust!! "One man trash is another mans teasure." Its true so its a win win .. try it out!!
Friday 05 March
By glynspsa
Sheri the poster below: 500% is not a normal mark up in any industry
Friday 05 March
By pisceschic3
To Glynspa:
I don't know what you know about retail establishments, but you're lucky if where you shop ONLY marks things up 5x from wholesale. I own a small boutique, and at 4x mark-up, my prices are still EXTREMELY competitive. Larger stores...10x is usually the minimum.
Tuesday 02 March
By Morgan
I dunno, where I come from there's no such thing as getting paid for clothes you leave at a thrift store. All thrift stores are operated by charities and anything you give them is a donation.
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Friday 05 March
By bjingle
Exactly what its like where i am you give it to them for free you don't get paid so thats weird..
Friday 05 March
By CAR
Morgan, you are correct. "Thrift" stores are charity stores. "Consignment" shops are for people who want money, at a percentage, for their clothing, etc. But, I agree with the majority of comments, that the employees pick over what they want before it goes on to the floor for sale. I live in the Washington, DC area, and most of the consigment shops are far and few between. The ones I have contacted and/or known, are very snobbish about what they will take. My clothes are in excellent condition, size 8-10, and could get a great price, but they are gone within a week from the employees taking them, not buying them. So, I lose out. I usually give away my clothes to Goodwill, but decided that my clothes never go to the needy but to the employees. It's not a good deal to consign your items. I'd just wait until they are in good condition, then give them away to charity.
Monday 08 March
By tt
True, the stores where you get paid for are consignment stores.
You take your high end clothes in to the store and they say yes or no.
Often times the sales people are snooty and say no to an item worn once
and snap up the Chanel for themselves. Saying oh it went for this??
It is like everything else that loses its value but at least you can get some money back. If you donate to the thrift stores you can get a write off that would
actually be better at times.
Friday 05 March
By cheryltx3
Right! Don't ever leave anything at the store, give to goodwill or some other charity and get almost 70% of the original price. Really helps on the Tax return on the 15 of April.
Thursday 04 March
By Salem
I have sold stuff to different thrift stores a couple of times. http://melodycenta.com/
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Friday 05 March
By thrifty one
My wife currently has two stores in central VA., one handles consignments and the other is an outright thrift with no consignments taken. The biggest problem with consigned items is that they seem to have two different values, a resale value and a value to the consignor which is most times a higher value. Avoiding conflict between the shop owner and the consignor is a full time job, but she has developed a novel approach. The consignor sets the value, with full knowledge of the shops percentage up front, and she leaves the pricing alone for 30 days after which the consignor has the option of dropping the price or taking the items home.
Quite frankly, I'm glad it is her business and I get to just observe!
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Friday 05 March
By Fran
Great idea, but I'm wondering how your wife manages to meet her monthly overhead when giving her consignors a 30 day "float" before reducing the item to a price that will sell. I'm not a consignment shop owner, but I do recognize there are expenses associated with running a storefront and those expenses come out of sales from the shop, hopefully not from the shop owner's pocket.
Friday 05 March
By Sally G
Fran,
I'm not an owner either, but I suspect that there are items coming in at various times throughout the month, so there are always items that have droppedand maybe people check in to see what's come in and decide whether to risk waiting for what's newest to have the price reduced, or to buy outright? I know Sym's works on a similar graduated price drop plan, marking items down step by step.
Overall, I would think that an individual consignment shop would be more flexible than a chain, and that those in "upscale" communities fussier than elsewhere.
Friday 05 March
By Susan
That's the way most of the reputable one work and we have several here in Chester County, Pa. But unfortunately there are many like the one in the article. So get references and do your research.
Friday 05 March
By BONNIE
I know exactly what your wife putsup with. Have had a consignment shop for 26 years many return clientele some as long as my years in business. Although I agree there are some bad consignment and thrift shops there is a very big difference between them. I have had some clients complain about the price the item sold for and then that price is only reduced after in the store for so many days. However, if they were customers shopping they would want the lowest price so we are unfortunately between a rock and a hard place we have to please the seller and the buyer. Not easy.
Friday 05 March
By Catherine
My only bad experience was last year.
I wear nice clothes and take very good care of them.
This time I thought I'd give the new consignment shop in town some business and make myself a little money, which I fully intended to turn right back to the store with purchases made there.
She closed down in the middle of the night, taking everyone's clothes with her.
My consignment shop days are now over.
I will not take my clothes there, and most importantly, I will not patronize any consignment shop anywhere in this country again.
Lesson learned painfully.
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