We asked the Web's best hospitality bloggers, like waiterrant.net's Steve Dublanica, author of "Waiter Rant," to describe the worst customer types they're forced to deal with. Their suggestions? The 16 unbearable people described below.
Did we leave a particularly pesky patron off the list? Have a tale of a personal encounter with one of these types? Make sure to tell us in the comments!
*FYI, restaurantgal.com helpfully suggests: "My standard tip is 30 percent. Because I figure the server is only getting about 60 percent of that, after tip-outs to the bussers and back waits."

Some charmers can't even take 30 seconds to place an order without taking a cell phone call. "I can't say how many times I want to take that phone and drop it in their water glass," says Steve Dublanica of waiterrant.net and writer of the best-selling book: "Waiter Rant: Thanks for the Tip -- Confessions of a Cynical Waiter."

A certain breed of over spenders skimp on the tip because they rang up a higher bill than they intended. Darby of atleastcallmemiss.blogspot.com had one customer go rooting around his car for tip money: "He told me that he couldn't find any more change in his car, and he handed me $0.31. Then he mentioned how he wasn't going to be able to pay the toll...so I told him if he needed the change, it was really okay. What else was I supposed to say?? He took the $0.75 [his change] and left his $0.31...weird. And he will still be a quarter short for the toll. If only he hadn't been a COMPLETE glutton, he would have had the money to tip his waitress."

Let's get one thing straight: A server is not the same thing as a servant. The immediate neediness the act displays alone is enough. "Don't make your waitress run around like you're the only people in the restaurant!" says "Bitter" of bitterwaitress.com. Ali of ev-boulevard.blogspot.com has even had customers whistle to get her attention.

We feel sorry for people who have terrible allergies, but not when they fail to communicate that fact until after the food has been served. "Don't say, 'I'm allergic to pine nuts,' after you start eating the pesto," says Dublanica.

The person who is ready to order but continues to read the menu and is annoyed when it takes the waitress longer to check in. This is the same person who is likely to be offended if you check in on them too soon.


Catching up with your friends? Fun. Sitting around long after you've finished, even though it's the height of the dinner rush? Jerk move. "If there's no one in the restaurant and you're making goo-goo eyes at your boyfriend, that's fine," says Dublanica. But if there's a wait at the door, you're keeping others from their meal and your server from her next chance to make money.

It's one thing to be a picky eater, but put the brakes on unreasonable requests. Greens instead of the side of roast parsnips? Probably fine. But the chef can't magically extract the cream and olive oil from the alfredo sauce that was pre-made for the night.

Customers who bring their own food really shouldn't even be called customers. As one Insane Waiter (allprowaiter.blogspot.com) blogger states, "A customer spends money." You don't go to a boutique to try on your own clothes, so don't go to cafe to eat your tuna fish sandwich. There are park benches just begging for your company.

Leaving a bad tip is bad enough, but trying to apologize for it ("Sorry, I'm just so strapped for cash!") is extra-tacky. You just ate out -- you'll get no sympathy from the person making less than minimum wage who attended to your needs for the past two hours. In the words of one Insane Waiter (allprowaiter.blogspot.com) guest blogger, is money "so sacred that it is better to snub a fellow human being than toss them a pittance for a job well done?"
Most Annoying Airline Passengers
14. The idiot who stands in the aisle rearranging their bag before stowing it in the overhead compartment.
freedryk, Flickr
13. The jerk who keeps using their phone even after the flight attendant has asked them to turn it off so the plane can leave.
Snakes on a Plane, newline.com
12. The one person on every single flight who seems to think their feet don't stink when they take off their shoes.
macbiff, Flickr
11. The late passenger who ruins your dream of having an empty seat next to you for once.
Carol Hartsell
10. Everyone in First Class. They won't even deign to look at you when you board.
garyhyme, Flickr
9. The person in the aisle seat who fastens their belt as soon as they sit down, only to sigh loudly when having to unbuckle and stand up to let in the other passengers.
seanmunson, Flickr
8. The one who refuses to admit that their bag is too large for the overhead compartment.
vincent®, Flickr
7. The people with the neck pillows. Often honeymooners or Scientologists...or in a worst case scenario, both.
6. The guy who snores the entire flight. Often the same culprit as #5.
caribb, Flickr
5. The guy who still thinks it's ok to recline in coach.
newyork808, Flickr












Comments:
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Tuesday 09 March
By Paul
If you're going out to eat, it should be because you're hungry and want to treat yourself and your family to good food and a good time. The American restaurant system is not a gimmick, it's a custom. Not all of America takes to this custom either. A few states require the servers receive minimum wage. Customers don't tip and cooks get paid much less so the restaurant can meet their bottom line.
There's a big difference between the two systems. With lower paid cooks naturally comes lower experience and effectively less quality. With less opportunity to make money from tips comes a very unmotivated server. This is bad for business, if your servers are unmotivated, then they won't upsell and they won't quality control the food they're bringing to the table.
In the system you're describing, everyone loses. Servers should be motivated and positive. Customers should be tipping (your bill was lowered because the servers are making minimum wage: that's why you tip). Line cooks have more opportunities for advancement since the servers wage isn't eating away from the bottom line. Higher paid cooks = more experience = better food.
If dining out had to do with your budget, then you should simply go to a grocery store and cook it yourself. It'd be better than having your meal handed to you by an unhappy server that was prepared by an inexperienced cook.
When you go out to have a good time, then you should prepare to have a good time by putting yourself in a position where money isn't an issue.
Tip servers, no matter what country you're in.
Sunday 17 May
By Sebass
Alright... I'm a Server, and I really enjoy it. Everyone I work with is fun, and its a generally nice job. I graduated from a 4 year college and I am currently applying to get into medical school. So if any of you dare to call servers "stupid" then go to F0cking hell.. But in the meantime, I work at a restaurant to pay the bills.
So, when cheap ass people come in and expect to leave absolutely no tip, this is what happens... I HAVE to "tip out" (meaning it comes out of MY pocket) to the bartenders/hosts/whomever between 2 - 5% of your bill. So, if your bill was $100.00, I just PAID $5 to give you your stupid food and drinks. Plus, by national standards, I am TAXED on 12-15% of my sales (Meaning, I am TAXED on what they EXPECT me to make(even if i dont make that much - they dont care), because the national standards of tipping it 15-20%, you cheap ass mother F0ckers).
Oh, and by the way, servers usually have 6 - 8 tables to take care of at the same time. And yes, our general wage is between $2.13 and $4.20 per hour.
So, if you really need ranch dressing to dip your stupid french fries in, or if you need A1 sauce (because you dont know what a real steak tastes like) and it takes more than 30 seconds for us to "fetch" it for you, then MAYBE its because our OTHER 7 tabes are busy bitching or placing orders or SOMETHING as well..
So, when you feel like leaving less than a DECENT tip, we end up PAYING to be YOUR BITCH, and plus we have to PAY the host/hostess who sat you down AND the bartender (even if you didnt order ANYTHING from the bar - its a percentage basis), and we have to PAY federal TAX on YOUR food...
If you are going to come into eat, PLEASE realize this, or else dont wase our time or your time. Thats what Jack in the Box is for.
p.s. If you sit at a table for 5 hours (even if your bill is fifteen bucks), think about this.... in the 5 hours that you have taken up our table, I could have had 4 OTHER talbles sit down, enjoy a meal, cash out, and leave me decent tips... while you were sitting there. So, I Might have made $20 - $40 bucks in tips to help pay for my education, kids's babysitters, childsupport, rent, bills, or food.
So for those cheap ass Mother F0ckers, why dont you think about how much money we are losing on you sitting there, drinking wather.
Yes, I do rely on tips to pay my bills. Thats how the United States of America works. If you dont like it, move to Mexico.
Sincerely yours,
your future doctor...
Reply
Monday 18 May
By Cindy
My tipping process is based on service. Treat me well and you will be tipped well. Obviously there is more to the tipping game than the average Joe knows, but that is not the reason, or should it be, to receive a tip. I never walk away without leaving a tip. If your service is bad I will "insult" you with a very small tip. It's not because I'm cheap, but rather basing my tip on how well you did your job. Also, the benefit to you and those who get a percentage of your tips must be greater than minimal wage or you wouldn't be doing it. So, stop feeling sorry for yourself. Do your job well and you will reap the benefits. Of course there are those who will stiff you or not reward you accordingly, but that's life. You are there to perform a service and to wait on the customer and attend to their needs. It's not the customers responsibility to make life "easier" for you. So quit your weenie whining and just do your job!! If you don't like it, find another!
So, IFFFFFFFFF you become a doctor will you expect tips? Will you be concerned about your patients who can't afford your expensive fees? Will you be concerned about the seat they are taking in your waiting room because you have overbooked out of greed??? You , a doctor???? God forbid!
Friday 22 May
By Christopher Sebastian
Cindy,
"So, IFFFFFFFFF you become a doctor will you expect tips? Will you be concerned about your patients who can't afford your expensive fees? Will you be concerned about the seat they are taking in your waiting room because you have overbooked out of greed??? You , a doctor???? God forbid!"
It really isn't fair to say that. I am sure that Sebass will make a fine doctor someday; Right now, she is just playing the "restaurant game" that she needs to play as a waitress in USA. Her comments about tips are quite unrelated to whether or not she is a generous or caring person.
It is a sad reality that USA restaurants do not pay their waitresses fairly. As a result, waitressing in USA has become a "tip game". What I mean, is, a waitress cannot possibly survive on her base salary, so she must try to maximize her tip income, much more than other non-tip-based professions.
As a result of "trying to maximize tips", hospitality and good-will-towards-customers become a "means to an end", rather than an "end" itself. In other words, THE REASON why your waitress is nice to you is so she can get a bigger tip; not because she really cares. (From Sebass's honest comments, I think it is clear that this is what is going through her mind much of the time.)
SO, Sebass might actually be a really generous, caring, hospitable person in "normal" life (as she will be when she becomes a Doctor), but when she goes to work at a restaurant, the "tip" environment turns everything on its head: she is then hospitable primarily to get a tip -- not because she wants to be hospitable. She no longer views waitressing as an honorable or virtuous occupation, but rather views all of those "virtues" as things that can get her more money.
There was a 1987 Boston Globe article by Alfie Kohn that analyzed the effects of rewards (such as tips) on motivation and behavior (such as hospitality and waitressing). I believe that this article touches on many ideas that apply directly to the discussion we are having. I have made this entire article available here:
http://stockguy.net/motivation
Here is a small excerpt of the article:
--------------------------
Means to an end
In a 1982 study, Stanford psychologist Mark L. Lepper showed that any
task, no matter how enjoyable it once seemed, would be devalued if it
were presented as a means rather than an end. He told a group of
preschoolers they could not engage in one activity they liked until
they first took part in another. Although they had enjoyed both
activities equally, the children came to dislike the task that was a
prerequisite for the other.
It should not be surprising that when verbal feedback is experienced
as controlling, the effect on motivation can be similar to that of
payment. In a study of corporate employees, Ryan found that those who
were told, "Good, you're doing as you /should/" were "significantly
less intrinsically motivated than those who received feedback
informationally."
There's a difference, Ryan says, between saying, "I'm giving you this
reward because I recognize the value of your work" and "You're getting
this reward because you've lived up to my standards."
--------------------------
So, much like the preschoolers in the article, USA waitresses also have two tasks: being a servant, and earning tips. Unfortunately, the USA restaurant environment causes these two tasks to be in conflict with each other. Therefore, the actual enjoyment of "being a servant" is significantly reduced (if not eliminated), and waitresses try to hurry through that part as efficiently as possible so they can reach the "end": the tip.
(At this point, I would also like to note that waitresses in China, where I now live, do NOT earn tips. Therefore, they only have one task to focus on: being a servant. This does NOT decrease the quality of their service, and, unlike USA waitresses, they do not feel contempt towards their customers...unless they are being a complete jerk, of course.)
So, really, what I'm trying to say is this: Don't blame Sebass -- Don't blame Juan -- BLAME THE RESTAURANTS. If they would just pay their waitresses fairly, this problem would not exist.
Reply
Tuesday 16 June
By Tim
Dear Sebass,
I think you meant to say - "Yes, I do rely on tips to pay my bills. Thats how the United States of America works. If I dont like it, I should move to Mexico."
Don't get me wrong, I feel that I tip well (25%-30%)... I've helped run and work at a resturant too. I know it sucks tipping out to the bar etc... Maybe you should try to talk to your boss about tipping out to the bar on only checks that included booze in that check? Thats often what I've implimented in places I've helped.
What it seemingly comes down to with people I've dealt with, is that people always feel entitled to things. Tips ARE optional, though I do consider it rude to not tip (especially to tip well). Most places I've helped with were rather high-end sushi-type bar places. Waitresses could walk away with upwards of 500$ a night in tips, then would complain that the bartender would get somewhere of about 25$ of that. Is that fair? I think it's more than fair... Yet people always feel entitled to it all.
Yes your server the customer, yes your their "bitch". What about the cooks? Or the dishwasher? Sometimes tips arn't paid out to everyone -- and they're only making a lowish 7.50$ an hour. Yes you *could* make less than them is *everyone* did not tip you, but has that happened much to you? If it *has* (which i doubt) - WHY did you continue working there?
I understand these jobs are taken because they can be flexible... But you TOOK the job, you are not forced to do it. You can always take a different job, which meets different standards. If you can't justify making X dollars and hour, and depending on tips, then take a different job, that might not be so flexible. A job is, well - WORK. Don't cry when a job you chose to goto, isn't so fun and people you work for arn't so great.
I've had a lot of servers, hostesses and bartenders complain to me about money... The ones who really have a problem with it - leave, and get different jobs. Most just stay in the same job, bitch more, and still get their money. If you really feel you need to live of tips, and people keep "cheating" you.. Maybe this isn't the job for you - maybe you shouldn't be in this industry.
Sorry for the long rant.. Guess maybe I got side tracked. In my last little thought, I'd just like to pose this. Yes customers suck, 99% of them do. Though, your job is to deal with customers -- no matter what their craptastic requests are. Keep that in mind -- and if it bothers you that much, get a job where you don't have to deal with customers. :)
Reply
Wednesday 17 June
By fightplatetectonics
Few things:
After waiting tables in South Florida for years, I think you missed a few categories.
Some missed categories in the Worst Tables department:
4 secretaries at lunch.
Disagree? Bullshit. They spend their days dealing with rude people and overbearing bosses for not-great pay, and you screwed up by being there. I've never had a table of secretaries at lunch order four meals from the menu PERIOD. It's apparently some subtle unspoken competition to see who could best replicate the “When Harry Met Sally” scene. Everything on the side, substituted, remixed...oh, and they are in a hurry, what's taking so long? And the end of the meal, when the rubber hits the road, no matter how much “You're the best waiter we ever had”, you're still looking at 10-15%.
Thinking of “You're the best waiter we ever had”, the audio-tipper is next.
Audio Tipper.
This person thinks compliments or a nice napkin-jotted-note is a good substitute for leaving cash. How about this: At the end of the month, I'll give the landlord 60%of what I'm supposed to, and tell them they did a really swell job. Think that will work?
Anyone with an accent.
Europeans in general, French Canadians in particular, Hillbillies from the south a given...Abandon hope now. You're just screwed. One of my fondest memories was adding in the gratuity to a party of 18 unbelievably rude French people. They passed the check around for a good 2 table revolutions muttering and cursing in French. Another sign you're about to be screwed is when someone orders a steak cooked 'dun'.
American Express Platinum or Amex higher-than-platinum users.
They may be happy, polite and very well dressed. Irrelevant. You're getting 10%. I've waited on about 100 people who've paid with an American Express Platinum or higher card. Got a single 15%, the rest were lower. Somehow the uber-rich don't need to tip.
Final Note.
Tips: To Insure Prompt Service.
If you don't want to tip don't go out to eat. I start at 20% and go up or down from there. If I ever get service so bad I want to leave less than 10%, it's time to talk to the manager. The waiter might not care if you stiff them, but I really care if I get crap service, and odds are the manager cares as well.
Reply
Wednesday 17 June
By Aussie
Sebass,
Nice work. If your demeanor while serving is anything like your blog post I assume you get "stiffed" a lot.
"Yes, I do rely on tips to pay my bills. Thats how the United States of America works. If you dont like it, move to Mexico."
Despite your condescending little tirade you may be surprised to know that in all the other countries I have ever been to, none of them have the same warped system exploiting their lowly paid hospitality workers that America does.
You might want to change that last bit to "If you dont like it, move anywhere else in the world that doesn't expoit their minimum wage workers like we do here in America"
Tips are given for excellent service, not because people should be pressured into subsidizing your attrociously low wage.
Seriously, if you don't like it then quit and find another job.
Reply
Saturday 04 July
By Colin
Now I did not realise before that waitresses in the US made so little. However EVERY time I have eaten out the (from Canada eh!) I now understand the added 15% grat at the bottom. However this still irks me at the fact that they simply could NOT add it into their price at the beginning of the meal.
There was one time that I REFUSED to pay this as well. We had a group of 10 guys, we made the reservation DAYS in advance to ensure that they had staff. There was only 1 other table that actually had people at it. We all sat down and it took us 5 min to just get our menus. Then when they brought the menus instead of asking what we wanted to drink they just walked off. Another 5 min went by and they came and asked if we were ready to order. One fellow at the table actually said, "How about we order our drinks first!". They then took the drink order. I got up a couple min later and the 2 waitresses who were waiting our table were standing just around the corner talking to what appeared to be their boyfriends. I returned to the table and a 10 min later our drinks come out and we get to order our food. 45 min go by and our food finally starts to arrive. Everything is stone cold. It had been sitting at the kitchen for awhile. They never came back to see if we wanted more drinks, or see how the food was. We all had a couple of mouthfulls and then we got up and waited at the entrance to get our bills. One of the fellows told the waitress who was handing them out that he would not accept the bill and he was refusing to pay. The rest of us paid but again refused to pay the extra 15%.
Up here in Canada tips are optional and you EARN them. The waiters and waitresses get do get paid minimum wage. And yes if they do not get a tip then they have to pay 2% of our bill out of their wage to cover the rest of the staff. But if the service is appauling then I will not tip as a reminder to them to focus on their job and to actually do thier job. I have been in the service industry before, and I do NOT see it as manditory. If I did not provide top service to the customers I served I would not expect a tip. I always thought about what they would want and tried to cover everything before they asked. I made on average 20% more tips than the othe waitresses an waiters there.
Reply
Monday 07 June
By Brian
I always tip well. Sometimes I tip more than what my bill was.
Reply